Service Charter Indicators – 2024
This table presents the 2024 indicators for the municipal beach Service Charter. It includes quarterly and total results, observations, calculation methods and the reference value for each indicator. Use the arrow keys to scroll horizontally if needed.
| Indicator | 1st Q | 2nd Q | 3rd Q | 4th Q | Total | Observations | Calculation Method | Reference Value |
|---|---|---|---|---|---|---|---|---|
| User satisfaction index of surveyed users | NA | NA | 97% | NA | 97% | % of Very Good + Good responses from all surveys | % Very Good + Good / total surveys | 90% |
| Ratio of resolved incidents initiated ex officio | NA | NA | NA | NA | NA | Not collected due to lack of staff | Resolved incidents / total incidents | 90% |
| Users’ rating of the professional competence of Local Police staff | NA | NA | 86.20% | NA | 86.20% | % of Very Good + Good responses from all surveys | % Very Good + Good / total surveys | 80% |
| Users’ rating of the professional competence of Lifesaving & Rescue staff | NA | NA | 100% | NA | 100% | % of Very Good + Good responses from all surveys | % Very Good + Good / total surveys | 80% |
| Beach users’ rating of environmental quality (cleanliness of sand, dunes, water, etc.) | NA | NA | 98.20% | NA | 98.20% | % of Very Good + Good responses from all surveys | % Very Good + Good / total surveys | 70% |
| Beach users’ rating of equipment (showers, footbaths, toilets, access points, children’s and sports areas) | NA | NA | 85.30% | NA | 85.30% | % of Very Good + Good responses from all surveys | % Very Good + Good / total surveys | 70% |
| Weekly programme of sports, cultural, tourism and/or environmental activities during the high season, compatible with residents’ rest | NA | NA | 40 | NA | 40 | Tourism / Sports / Culture | Number of activities | 30 |
| Information on tourist attractions, seasonal services and natural values of the beach; responses within 24 working hours | NA | NA | 7 | NA | 7 | Communication | Number of responses within the deadline | 10 |