Service Letter

Integrated Management of Castelldefels Beach

To make the beach, its services and facilities a model of sustainable quality in harmony with the environment, a healthy space for public use, family enjoyment and personal well-being, as well as a catalyst for promoting high‑quality tourism that, through participatory governance, involves all stakeholders (the City Council, residents, service providers, and the public and private actors operating in the area).

A beach that is accessible and close to everyone, for the enjoyment of the entire community and visitors to the municipality, while respecting local residents and recognising that it is a natural area that must be protected.

Provision of Surveillance, Safety, Lifesaving and Rescue Services, Maintenance and Cleaning, Leisure and Information on the Beaches of the Municipality of Castelldefels.

High Season: From 1 June to 24 September.

Department of Beaches
Territorial Services Management

Technical staff from other related areas:

• Culture and Festivities
• Municipal Inspection
• Health and Consumer Affairs

Other organisations:

• SAC
• Jarfels
• AMB

Beaches website: www.castelldefels.org/beaches
Email inbox: platja@castelldefels.org
Telephone: +34 936 651 150

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Personal attention:

• Tourism Office – City Centre
  • +34 93 635 27 27
  • turismo@castelldefels.org
  • Adress: Carrer Pintor Serrasanta, 4 - Castelldefels – Barcelona
  • Opening hours
    Monday to Sunday from 10:30 am to 2:00 pm
    Tuesday to Saturday from 10:30 am to 1:30 pm and from 3:00 pm to 5:00 pm.

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General public.

Access to the beaches is free.

In the case of Occupation Authorisations, please, follow this online procedure.

User satisfaction surveys and social media.

You can send us your suggestions, ideas, proposals, comments and complaints in person, in writing, by telephone or by email, through our offices or via the website:

Email inboxes:

platja@castelldefels.org
https://www.castelldefels.org/en/@@incidence_form_view

Telephone: 936 651 150

• Citizen Attention Office (OAC)
• Tourism Office – Beach
  • +34 93 635 27 27
  • turismo@castelldefels.org
  • Passeig Marítim, 155 - Castelldefels – Barcelona
  • Opening hours
    Monday to Tuesday from 10:30 am to 2:00 pm
    Wednesday to Sunday from 10:00 am to 2:00 pm

In all cases, we guarantee a response within a maximum of 30 working days.

We commit to:

1. Ensuring that beach users who have used the surveillance and security service (Local Police) rate the professional competence of the staff with a minimum score of 8 out of 10.

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2. Ensuring that beach users who have used the lifesaving and rescue services rate the professional competence of the staff with a minimum score of 8 out of 10.

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3. Ensuring that users rate the environmental quality of the beach (cleanliness and quality of the sand, dunes, water, etc.) with a minimum score of 7 out of 10.

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4. Ensuring that users rate the facilities (showers and foot-wash points, toilets, access points, children’s play areas and sports areas) with a minimum score of 7 out of 10.

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5. Offering a weekly programme of sports, cultural, tourism and/or environmental activities during the high season, compatible with local residents’ need for rest.

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6. Providing information on tourism assets, seasonal services, activities, and the natural values of the beach, responding to enquiries on social media within a maximum of 24 working hours.

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7. In the event of non-compliance, assessing the causes and implementing the necessary improvement actions to ensure the fulfilment of the commitment.

Transparency portal, information note (news item) on the municipal website, dissemination through social media (Facebook, Instagram, Telegram and WhatsApp).

A comprehensive report on the fulfilment of the Service Charter’s quality commitments will be published annually.