Castelldefels City Council, through its Quality Committee, defines, documents, and implements the quality policy of our corporation, as approved by the Plenary Session on 25/11/2021.
Quality Policy: Castelldefels City Council
The Castelldefels City Council Quality Committee, as the primary representative of the Quality Management System, publicly sets out the core principles of our policy. These guidelines are aligned with the Municipal Action Plan (PAM), the City Agreement, and the Council’s strategic frameworks:
Our Mission
The mission of Castelldefels City Council is to ensure the well-being of our citizens, who are at the heart of everything we do. We achieve this by:
- Providing individual and collective services based on quality and innovation.
- Promoting citizen participation and transparency in all municipal actions.
- Improving the quality of life for all residents and supporting the integration of new arrivals.
- Building a solid foundation for constant, orderly, and human-centric development.
Our operations are governed by the principles of Governance, Innovation, Technology, Universal Accessibility, and Sustainability, fully aligned with the Sustainable Development Goals (SDGs).
Our Vision: A Smart and Sustainable City
We aim to build a city model that is intelligent, healthy, sustainable, and open, with an international outlook. This model offers:
- High-quality spaces, services, and facilities that are efficient and collaborative.
- Advanced technological deployment for personal and family enjoyment.
- Active involvement from all stakeholders: the Corporation, citizens, service providers, and both public and private partners.
The Beach Model
Within this framework, we define a beach model committed to integrated and sustainable economic and tourism development. This aligns with our status as a Smart Tourism Destination, blending residential life, work, leisure, culture, and gastronomy.
Our beach is accessible and local, designed for the enjoyment of all citizens and visitors while respecting the local neighbourhood and acknowledging that it is a natural space to be protected.
Our Vision: A Committed Local Government
Castelldefels City Council aims to be a local government fully committed to the Sustainable Development Goals (SDGs), focusing on the following areas:
- Providing community services with excellent quality and continuous improvement.
- Achieving desired results with maximum efficiency and necessary resources, without prejudice to staff working conditions.
- Integrating citizens into the definition and implementation of public policies.
- Responding to the social needs of our community.
- Committed to equal opportunities and the fight against gender-based violence.
- Committed to tackling unemployment by promoting quality job policies and sustainable economic growth.
- Focusing on urban transformation and resilience, ensuring cleaner, healthier, and more sustainable public spaces.
- Fostering responsible production and consumption, promoting renewable energy and the green/circular economy.
- Ensuring the health and safety of all citizens, particularly the most vulnerable groups.
- Promoting cultural, educational, sporting, and tourism activities within our "Educating City" framework.
- Encouraging peace, solidarity, co-existence, and civic responsibility in the municipality.
- Ensuring training, promotion, equal opportunities, and participation for all municipal staff.
- Ensuring full compliance with legal requirements.
Castelldefels City Council envisions a city that all its citizens can truly take pride in.
Our Values
The following values inspire the development of the Mission and Vision of Castelldefels City Council:
- Citizen-Oriented Management: We manage our processes with a focus on the public, offering participation channels through active listening. Transparency and good governance are established as key tools for social oversight of the Administration, fostering higher democratic quality.
- Our People: We believe our staff are our greatest asset. Consequently, we promote professional development through continuous training, teamwork, and the establishment of efficiency and effectiveness criteria, alongside ensuring health and safety in the workplace.
- Collaboration and Shared Responsibility: We involve our service providers and other partner administrations in the Council’s objectives, enhancing cooperation, mutual benefit, networking, and co-responsibility.
- Innovation and Adaptability: We strive to stand out through our ability to innovate and adapt to changing environments. We strengthen digital administration and continuous improvement of municipal projects, leveraging the knowledge society and Information and Communication Technologies (ICT) to improve administrative efficiency for our citizens.
These principles guide our daily commitment to excellence and public service.